Naxos Creative

Terms & Conditions (Retreats)

Booking Conditions

If a booking request is made via the Naxos Creative website, you will receive an automatic reply confirming that your request has been received. All bookings are subject to availability.

A deposit of 25% of the total retreat fee per person is required to secure your place. The remaining balance must be paid 8 weeks prior to the retreat start date.

Your deposit will be fully refunded if you cancel in writing within 7 days of your initial booking.

Cancellation Policy

If you cancel your booking, the following charges will apply:

  • More than 8 weeks before departure: Deposit is forfeited

  • 4–8 weeks before departure: 40% of total fee retained

  • 2–4 weeks before departure: 60% of total fee retained

  • 1–2 weeks before departure: 75% of total fee retained

  • Less than 1 week before departure or after arrival: 100% of total fee retained

In many cases, cancellation fees may be covered by travel insurance. Please notify us in writing if you need to cancel.

Transferring Courses

Subject to availability, you may transfer your booking to another retreat or course. Any price difference must be paid before transfer is confirmed.

Flights

Although Naxos Creative Ltd is not a flight provider, we may assist with flight guidance where possible. We strongly recommend booking through ATOL-bonded companies.

Naxos Creative Ltd cannot accept responsibility for:

  • Flight delays or cancellations

  • Loss of or damage to baggage

  • Any costs incurred as a result of travel disruption
    Flight costs are non-refundable through Naxos Creative.

Programme Changes & Disclaimer

Circumstances such as staff illness, weather conditions, low bookings, maintenance work, mechanical issues, civil unrest, or other events beyond our control may result in changes to:

  • Retreat programmes

  • Transfers

  • Courses

  • Facilitators

We reserve the right to make such changes where necessary.

Naxos Creative Ltd is not a travel agent or flight carrier and accepts no responsibility for flight arrangements or disruptions.

We do not accept liability for any costs incurred as a result of:

  • War, threat of war, civil unrest, industrial action

  • Airport closures, transport failures, natural disasters

  • Technical transport issues or similar unforeseen events

  • Medical or psychiatric conditions arising during or after the retreat

  • Loss or damage to personal property

Participant Responsibility

Although individual wellbeing or supportive sessions may be offered, the majority of courses and activities require that participants are able to take responsibility for themselves. Our retreats are not suitable for individuals who require constant care or supervision.

Wellbeing & Medical Disclaimer

Naxos Creative retreats provide creative, educational, and personal wellbeing experiences only. They are not a substitute for professional medical, psychological, or therapeutic treatment.

Participants are responsible for ensuring they are physically and mentally fit to take part, and we recommend consulting a healthcare professional if you have any concerns before booking.

Photography & Media

Photographs and/or video footage may be taken during retreats for use in marketing, promotional materials, social media, and our website.

By attending a retreat, you consent to the use of such imagery unless you notify us prior to the retreat that you do not wish to appear in photos or video. We will always aim to be respectful of personal boundaries.

Travel Insurance

All participants are strongly advised to purchase comprehensive travel insurance to cover:

  • Trip cancellation

  • Medical expenses

  • Personal belongings

  • Travel disruption

Naxos Creative Ltd cannot be held liable for any losses where suitable insurance has not been obtained.

Privacy Policy

Naxos Creative Ltd is fully committed to protecting customer privacy and complying with UK and EU Data Protection laws.

Information We Collect

We collect personal information when you:

  • Complete a form on our website

  • Make a booking or enquiry

  • Book by telephone or in writing

This may include:

  • Name

  • Title

  • Email address

  • Telephone number

We do not collect special category data (such as health, race, disability, etc.) unless you voluntarily provide this information so that we can make reasonable adjustments or accommodate dietary needs.

How We Use Your Information

All personal information is treated with strict confidentiality and used to:

  • Manage bookings

  • Ensure the safe and smooth running of retreats

If you book a retreat, we may contact you with news about similar offerings. You may opt out at any time by unsubscribing or contacting us.

With your permission, we may use your first name or job title when publishing testimonials on our website or in marketing materials.